No question is too big or too small

We believe in preparing our members for their best possible financial future. We can help guide you through a tiered process with service ranging from General Advice through to Comprehensive Advice. We also work with a number of external Financial Advisers who can provide you with tailored advice.

Day-to-day questions

Our team of Super Specialists is your first point of contact. They’re comprehensively trained in super and are able to answer all the day-to-day questions you might have such as how to combine your super, how to find all your super, your super account balance and insurance questions.

 

Advice over the phone

Our telephone-basedAdvice team can answer questions you might have about BT super, insurance and investment products and services. All of our Advice consultants are qualified to give General Advice and many have formal financial planning qualifications and are able to provide Personal Advice on limited topics (Limited Advice). We can also refer you to a number of External Financial Advisers where appropriate or to an Adviser with whom your employer already has an existing relationship.

 

Advice fees

Fees may be applicable depending on the type of advice requested. Payment options could include paying your Financial Adviser a one-off fee or an ongoing monthly fee from your BT Super account for financial advice relating to that account.

 

If you borrow money to contribute to your super account, an ongoing percentage based advice fee can’t be deducted on this portion of your balance. Details of any Member Advice fees will be set out in your Statement of Advice and, if applicable, your annual Fee Disclosure Statements which your Financial Adviser is required to provide to you

General Advice

General Advice is advice that might be relevant to a range of people, but it doesn’t take into account your own personal goals and financial situation. It’s for anyone who needs factual information to enable them to make their own decision about their super.


Our team will contact you shortly after you join BT. The intention of these calls is to welcome you to BT and to help you gain a better understanding of your super account, investment options and insurance. Our team can also help you find any super you may have lost track of and combine it into your new BT Super account. 

 

Limited Advice

Limited Advice is more personalised than General Advice. An adviser will provide advice based on your personal circumstances for a specific topic as requested by you.  Advice is given over the phone usually in two to three sessions.  After these conversations, you’ll be presented with a Statement of Advice detailing the recommendations for you.

 

BT MySuper members can receive Limited Advice on three super topics:

  • Insurance Needs – to help you ensure that you are adequately covered in the event of illness, disability or death.
  • Investment Selection – to help you ensure that your super is invested in line with your own risk appetite.
  • Retirement Adequacy – to help you understand what you’ll need when you retire and equip you with the strategies to help you get there.

 

Note: Depending on the topic, a fee may apply which can be paid from your super balance, meaning you won’t have any out-of-pocket expense.

 

Comprehensive Advice

Sometimes General or Limited Advice may not be appropriate for your particular circumstances. During our conversations we follow the ‘safe harbour’ guidelines as outlined by the Australian Securities and Investments Commission (ASIC) and we may recommend that you to seek Comprehensive Advice from a financial planner or adviser should the need be identified.

 

As part of the Westpac Group, BT members have access to over 1,500 financial planners operating out of over 1,200 branches nationwide. Within the group we have four banking aligned financial advice channels:

  • Westpac Financial Planning
  • St. George Financial Planning
  • Bank of SA Financial Planning
  • Bank of Melbourne Financial Planning

 

We also have two aligned external financial advisory channels, Magnitude and Securitor and strong relationships with the large majority of financial practices in Australia. We can refer you to a number of External Financial Advisers where appropriate or to an Adviser with whom your employer already has an existing relationship.


Note: Typically the first appointment is free, however a cost for the advice will be applicable and agreed up front.

 

Let us come to you

We can arrange for a Financial Planner to see you at home or locally at your Westpac Group branch (Westpac, St. George, Bank of Melbourne or Bank SA branch).

 

Advice fees

Fees may be applicable depending on the type of advice requested. Payment options could include paying your Financial Adviser a one-off fee or an ongoing monthly fee from your BT Super account for financial advice relating to that account.

 

If you borrow money to contribute to your super account, an ongoing percentage based advice fee can’t be deducted on this portion of your balance. Details of any Member Advice fees will be set out in your Statement of Advice and, if applicable, your annual Fee Disclosure Statements which your Financial Adviser is required to provide to you

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